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Error Codes for Emulator Installation and Startup Errors
Latest Update Time:2021-04-27

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[Solutions for Update Installation Error Codes]

Download the full version of the software from the official website beforehand

 

Error Code 70002: Installation exception, version rollback failed

1, Uninstall the emulator from the control panel and reinstall it.

2, Uninstalling without the control panel may leave residual files in the installation directory. In which case, go to C:\Users\Public\Documents\MuMu Files, find and delete nemu.ini, and then try reinstalling the emulator.  

3,Press "Windows key+R" on your keyboard to open Run. Enter“regedit" on the textbox and click "OK", then delete the registry file:
   HKEY_LOCAL_MACHINE\SOFTWARE\Nemu
   HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Nemu

Error Code 80002、 180002、280002、380002、480002、580002

Errors caused by a low version overwriting a high version, click to get a higher version of the emulator: 32-bit >https://cutt.ly/hSQip6A ;

64-bit>https://cutt.ly/ASQij3v
 

Error Code 80001、180001、280001、380001、480001、580001: Nemu.drv service conflict

1, Click to download the hotfix, Right-click on the hotfix file and select "Run as administrator. After successfully executing the hotfix, delete the residual files from the installation directory;

2, Try reinstalling the software into another drive (avoid placing the setup file directly on the desktop or in the file download directory of IE);

3, Try re-downloading the full version of the software from https://adl.easebar.com/d/g/a11/c/gwoverseas

 

Error Code 1223:

Repeated error, reinstall the software and take note of the preceding error code.  

Error Code 10000、10001

Error code 10000, 110000, 210000, 310000, 410000, 510000: please click the side to contact customer service, we will arrange technical staff to assist in handling.

Error code 10001, 110001, 210001, 310001, 410001, 510001: Please click the side to contact customer service, we will arrange technical staff to assist in processing.

 

Error Code 10002 110002、210002、310002、410002、510002: The installation directory is empty

Check the installation directory and reinstall using the downloader.  

 

Error Codes 20000, 20002, 20003、20004 Failed to install driver

Got to the installation directory of the software, find NemuDrv.inf in the Hypervisor folder, right click and select “Install” to try reinstalling the emulator.

 

Error Code 30000 130000、230000、330000、430000、530000: Shell update failed Check if a folder or file in “EmulatorShell” under the software installation directory is opened. If it is, close the relevant folder or file and try reinstalling the emulator.  

 

Error Code 30000、130000、230000、330000、430000、530000: Shell backup failed

1, It may be caused by insufficient disk space; check whether the disk has at least 2G free space;

2, If there is enough disk space, try reinstalling the software from another disk.  

 

Error Code 30001、130001、230001、330001、430001、530001:​Backup shell failure


1、It may be caused by insufficient disk space, you can look at the disk to see if there is enough space, at least to ensure that more than 2G space.
2、If sufficient disk space still appears, it is recommended to replace a primary disk for installation.

 

 

Error Code 30004、30005、30006、30007:Failed to unzip the installation package

Please find the corresponding version through the "Version Update" log to download: https://www.mumuglobal.com/news/update/20210425/30607_943943.html

 

Error Code 30008、30009 、30010 Failed to backup hypervisor / 30009 Hypervisor not found when rolling back / 30010 Copy error during hypervisor rollback

The rollback failed after failing to overwrite the installation. Try cleaning up the installation directory, registry information and .ini configuration files before re-installing a new emulator.  

 

Error Code 40000 140000、240000、340000、440000、540000: Failed to update launcher

Open “Task Manager” to see if there is a process named “NemuLauncher.exe.” If there is, end the process and try reinstalling the emulator.  

Error Code 50001、150001、250001、350001、450001、550001:

1, Check whether there is sufficient space in the disk where the software installation directory is located, make sure there is at least 1.2 GB (2G+ would be better);

2, Try reinstalling the emulator in another installation directory (in a different main disk);

3, If the problem persists, shut down all protection software and repeat the first two steps.

4, If none of the above methods works, click to download this hotfix, then execute it by right-clicking it and selecting “Run as administrator”.

 

Error Code 50002 、150002、250002、350002、450002、550002 : ROM upgrade failed, but successfully rolled back to the previous ROM

1, Check if the disk where the software installation directory is located is full. If so, delete or move part of the data to other disks, free up at least 2 GB disk space, and try the update again;

2, If none of the above methods works, click to download this hotfix, then execute it by right-clicking it and selecting “Run as administrator”.  

 

Error Code 50003、150003、250003、350003、450003、550003: ROM upgrade failed and can't roll back to the previous ROM

The software is damaged; please re-download the installation package and try reinstalling the emulator.  

 

Error Code 50004、150004、250004、350004、450004、550004: Failed to deploy the shared folder

1, Check if the “EmulatorShell” folder under the software installation directory has folders named “keymap_config,” and “install_apk.” If not, please create them manually and try reinstalling the emulator;

2, If none of the above methods works, click to download this hotfix, then execute it by right-clicking it and selecting “Run as administrator”.  

 

Error Code 50005、150005、250005、350005、450005、550005: Installation failed due to sound module error

Click to download this hotfix, then execute it by right-clicking it and selecting “Run as administrator”.  

Error Code 50012、150012、250012、350012、450012、550012:Emulator upgrade migration failed, there is a running emulator.
Open Task Manager, switch to Details, check if there are emulator unexited processes, such as Nemuheadless.exe, NemuPlayer.exe, etc. After ending the occupied processes, try to upgrade and install again.

 

Error Code 70000、170000、270000、370000、470000、570000: Failed to get administrator permissions Switch to the Administrator account and try reinstalling the emulator.  

 

Error Code 70001、170001、270001、370001、470001、570001: Installation failed due to having previously installed MuMu global version or the presence of residue files due to incomplete uninstallation

1, Uninstall the global version emulator from control panel and reinstall it;

2, Uninstalling without the control panel may leave some residual files, in which case, go to C:\Users\Public\Documents\MuMu Files, find and delete nemu.ini, and then try installing the emulator.

 

Error Code -2147024894: Nemusvc service registration failed

1, Click "Start" and enter "cmd";

2, Right-click cmd and run it as administrator;

3, Enter the following command "C:\Windows\System32\sc delete NemuDrv", then Enter and restart the emulator.

Error Codes for Emulator Installation and Startup Errors

 

[Solutions for Emulator Installation Error Codes]  

Error Code -14

1, Press “Windows key+R” on your keyboard to open Run. Enter “cmd” on the textbox and click “OK” to check whether “cmd.exe” exists in the system. If not, download the corresponding version of “cmd.exe” for the system and place it in windows/system32 under the system disk or the directory where the software installation package is located.

2, Press “Windows key+R” on your keyboard to open Run. Enter “cmd” on the textbox and click “OK” to check if your account has the permissions to run cmd.exe. If not, right click on cmd.exe and select “Properties”, add permissions, and try reinstalling the emulator.  

 

Error Code 1

Check if the remaining space on the disk where the software installation directory is located is sufficient, make sure there is at least 1.2 GB (1.7 GB or more would be better), and then try reinstalling the emulator.  

 

Error Code 2

1, Check if there is sufficient space of the disk where the software installation directory is located, make sure there is at least 1.2 GB (1.7 GB or more would be better);

2, If there is no problem with the disk space, try uninstalling the current software and then reinstall it into another drive (by moving the setup file to that drive).

 

Error Codes -1073741701, -1073741502, -1073740966, 112786196, 117177468, 1073741819, 118552800, 135330540, 1073807364, 2011489172

The installation package may be damaged; try re-downloading a new installation package and then install with it.  

 

[Solutions for Emulator Startup Error Codes]

Error Code 0x0000007b: Missing hard disk controller driver or wrong hard disk mode.

To change the hard disk mode, access BIOS and select Advanced-SATA Mode Selection, change it to IDE, then save the setting and reboot. How to access BIOS.  

 

Error Code 0x80000003: Memory unreadable or programmable interruption due to data overflow, library not registered, memory damage, or software coordination failure

1. Try repairing system.dll, click here to download the repair script, right-click it and select "run as administrator";

2, Scan the PC using antivirus software and clean up the registry residue;

3, Reinstall the system.  

 

Error Code 0x0000000A: Conflict between graphics and chipset drivers Delete the recently updated or installed graphics driver or motherboard driver (enter safe mode if the computer goes into blue screen immediately after booting)  

 

Error Code 0x0000001A: Memory compatibility issues

Using a new memory stick replacement will do.  

 

Error Code 0x0000007E: Memory problem

Try re-installing the memory module; if it doesn't work, replace the memory module.  

 

Error Code 0x00000080: Incompatibility between hardware devices or external USB flash drives

Eject the relevant hardware device, and plug in only the external device after rebooting  

 

Error Code 0x000000ed: Aged disk or fragmented disk

Defragment your disk; click here to check the tutorial.  

 

Error Code 0x000000BE, 0x00000012: Software exception

Reboot and select the "last known good configuration" to return to the OS user interface.

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You can:
1. Contact online customer service of Facebook to feed back the problem: MuMu Player.
2. Join discord server, to consult customer service: MuMu Player.
3. Send a feedback email: support@mumuglobal.com
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