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Screen Display Issues
Latest Update Time:2021-04-19

Some users may encounter display issues when playing games with the emulator. Here are some possible solutions:

I. Change the graphics rendering mode

Go to "Settings" (upper right corner) → "Advanced" → "Graphics rendering mode". "Speed+" is selected by default, you can try changing it to "Compatible +" before restarting the emulator.

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II. Make sure that you are currently using a higher-performance discrete graphics card

[For NVIDIA graphics card users]

1) Right-click from an empty space on the desktop, and then select [NVIDIA Control Panel], as shown in the figure below:

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2) Under "3D Settings" on the left side of the NVIDIA control panel, click [Manage 3D Settings], then go to [Global Settings] on the right side, select "Power management mode" and set it to "Prefer maximum performance". After that, Click [Apply] at the bottom, as shown in the figure below.

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[For AMD graphics card users]

1) Right click and choose [Configure Switchable Graphics] from the menu as shown in the figure below;

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2) Under “Switchable Graphics Applications Settings”, click “Add Application” and select the game you want to run with the discrete graphics card on MuMu Player, then click “High performance” and “Apply”.

 

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III. What if the emulator prompt says outdated OpenGL or graphics driver?

1.Download from the manufacturer's website:

Intel

AMD (ATI)

NVIDIA

2.Manual update: Method 1: Download DriverGenius, use it to scan your PC' s graphics specification and update all the drivers the application recommends.

Method 2:

①Right click on the bottom left corner of the screen and select "Device Manager".

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②Expand the arrow next to "Display adapters" to view your graphics card.

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③Right click on graphics card’s name and then click “Properties”.

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④Click the "Driver" tab, and then click "Update Driver".

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⑤ Select “Search automatically for updated driver software”(recommended) Apart from the outdated graphics driver, the graphics card itself may also be the cause of non-responding emulator.

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We hereby list out the emulator's system requirements for your reference.

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You can:
1. Contact online customer service of Facebook to feed back the problem: MuMu Player.
2. Join discord server, to consult customer service: MuMu Player.
3. Send a feedback email: support@mumuglobal.com
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